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It never worked for me, I sent couple of emails to the vendor and never got a response.Hate to say that but never had this kind of experience as I could'nt find any customer service number to contact.
The primary reason was the picture seemed washed out and there was dust between the glass and the LCD that couldn't be removed because of the way the frame is constructed. The look of the frame itself is, of course, a matter of opinion, but this one seemed less sleek than most; that is too say the frame itself dominated the picture.As for options, there were just a few.
It seemed odd to have to do this for the frame (you don't turn other pictures on your desk on and off).It was OK as a frame but, for the price, I expected more. For example, my frame at work turns on a few minutes before I get in and turns off just after I leave.
Many frames have a clock/timer function that turns the frame on and off but this one did not. Not having this meant I would have to either leave it on all the time or remember to turn it on and off.
I've ordered several frames from various manufacturers (Pandigital and Smartpants), but this one (by Portable USA) is the only one I ended up returning. It made it look like there were pixels that were burnt out.
The Pandigital frames allow you to have different times for the week and weekend, which is extra handy for an office situation (or even at home when you might want it the opposite of your office schedule).
There is no phone number to contact these people for product support. I got this product and could not get it to work with my Mac as advertised. Don't want anything they don't give you a phone number to contact for product support.
I am so pleased with the frame that I just ordered one for myself. Otherwise it is operating beautifully. The only wrinkle in its operation is getting back to the slide show after the frame has been turned off. I had purchased a different brand at Christmas for the same person and that frame only lasted about 5 months before it just stopped working. It was easy to set up and the remote is a great feature.
Granted, they are on almost 24-7 but what good are they if you can't have them on. It's not automatic - or at least we haven't figured out how to make it automatic. I love the size of the photos in this frame and they look great. I ordered this frame as a gift and I'm really impressed with the photo size and quality. Vertical shots are cropped a bit, but not so that they are awful.
I'm also pleased that it has a 1 year warranty.
At this point, I packaged the digital picture frame up and returned it. The SD card contained an entire Africa photo safari that I recently returned from. I ordered the USA PU-10W which was advertised with a black frame, when I opened the package, I discovered the frame was maroon not black. This would probably have been o k execpt when I inserted my 2 gb SD card an error message poped up stating no data found. There was no way to connect the digital picture frame to my pc to down load or transfer the photos from, so I e-mailed customer service and never heard from their support people.
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